Privacy Policy (Ducore Expertise public website)

It’s important for Ducore Expertise Inc. (“Ducore”, “we”, “us” or “our”) that you trust how we handle your personal information. This is why this Privacy Policy (“Policy”) provides you with the information that you need to understand on how we access, collect, use, retain, disclose and share your personal information and how this personal information can be consulted and corrected when necessary.

Please review carefully this Policy. We used a question and answer format so that you can navigate this Policy easily.

If you have any questions regarding the processing of your personal information or this Policy, you can email us at In addition, the person responsible for the protection of personal information at Ducore can be reached by mail at the following address:

Ducore Expertise inc.
Attention : Privacy Officer
6515, avenue Christophe-Colomb
Montreal (Quebec) H2S 2H1

1. When does this Policy apply and what does it cover?

This Policy contains information about how we collect, use, retain, disclose and share your personal information through:

  • your access to and use of our public website (the “Website”); and
  • your exchanges and interactions with us by e-mail, social media, using our online contact form or otherwise with respect to the foregoing. 


In this Policy, we use the term “Services” to refer to all of the above, and where there is no distinction to make between the different aspects of the Services.


This Policy also covers our use of tracking technologies such as cookies (as defined hereinafter) on our Services. For more information about what we mean by “cookies” and what we do with them when you use our Services, please click here to jump directly to the relevant section of this Policy.

This Policy does not apply to:

  • Ducore’s non-publicly accessible platforms and apps used by our assessors, customers and/or their respective employees, such as our online portal, covered by a separate privacy policy; 
  • third-party content accessible through the Services, or to the use of third-party apps, platforms or services that may be accessible from our Services – these third parties collect, use and disclose personal information in accordance with their respective privacy policies.

2. What types of personal information do we collect and why?

We collect personal information to provide you with our Services, for the purpose of obtaining analytics on your use of our Services, or in connection with our marketing activities.

We consider that “personal information” means any information which allows us to identify you directly or indirectly, including “cookies” and other electronic data. Some information may not be personal on its own but may become personal information if associated with other information or if the sum of the information allows us to identify individuals. For more information regarding specifically the cookies that we use, please jump to the next section of this Policy.

Applicable law may require that some technological functions of our Services be deactivated by default to the extent they enable us to collect personal information to conduct profiling and/or geolocation. In such case, Ducore will ask for your opt-in consent before activating such functions.

Below are listed the categories and types of personal information we may collect when you use our Services, and the reasons why we do so. If you provide Ducore personal information concerning other persons, you must first obtain those persons’ consent.





Electronic data

IP address, mobile identifier, device type, operating system and Internet browser type, screen resolution, operating system name and version, device manufacturer and model, language, plug-ins, add-ons and language.

This information is collected automatically for our Website to function effectively, to fix bugs, or to improve the security of our Services. We also use this information for analytics purposes to help know more about your use of our Services to improve your online experience, such as by remembering your language preference for when you return on our Website. These may be collected as part of cookies (click here for more information on cookies we use). 

Usage data

Time spent on the Website, pages visited, links clicked, language preferences, pages that led or referred you to the Website.

We collect and use this information for analytics purposes to help know more about your use of our Website, to improve your online experience as well as our marketing campaigns. These may be collected as part of cookies (click here for more information on cookies we use).

Appointment data

Address, email address, first and last names, phone number, region, language preference, name of your organization, type of service and medical specialty being sought, and additional information you provide us (diagnosis, desired time, etc.)


If you communicate with us to plan an appointment with our medical experts, either through our online form, by email or by phone,  we collect contact data that you share with us in order to appropriately process your appointment request as well as to plan and book such appointment.

Contact data

Address, email address, first and last names, phone number, region, language preference, name of your organization, type of service and medical specialty being sought, and content of messages you send us (and attachments).


If you communicate with us by email, through our contact form on our Website or by other means, we collect contact data that you share with us in order to respond appropriately to your messages and requests related to our services and/or our business.

Career data

Email address, first and last names, phone number, desired position, information you provide us with respect to what you could bring to Ducore’s team, and content of your resume and cover letter you attach to your application.

If you apply for a position at Ducore through our online application form, by mail, email or otherwise or if you contact us to work as a medical expert for Ducore, we collect such career data to process and evaluate your application, and decide whether to retain you for an interview or other subsequent step in our hiring process.

Consent data

Opt-in consents obtained from you through our Website.

We may keep record of the consents and any opt-out we obtain from you, including those related to the practices described in this Policy, to our terms and conditions, to enable our collection of your geographic location data from your mobile device or web browser, to our use of certain third-party service providers and their own terms and privacy policies, and to receive communications from us regarding our services, as the case may be. 

We do so to ensure we have sufficient legal basis to collect, use and disclose your personal information as described in this Policy and, ultimately, to demonstrate our compliance with requirements under applicable law.

Marketing and other communications

Social media data

Publicly available information on (or relating to) your social media accounts.

If you follow us or interact with our social media accounts, we may process your personal information for recruiting, marketing or advertising purposes, subject to applicable laws*, including those on consent.  

3. What about cookies and other tracking technologies?

Cookies are files that are installed on your computer, device, hard drive, or web browser in order to collect information such as your language of preference, browsing history and web browser type and version, all for the purpose of optimizing your experience when using our Services. In this Policy, when we refer to “cookies” we also include other technologies with similar purposes, such as pixels, tags and beacons. 

We use cookies to compile aggregate data about site traffic and site interactions in order to continuously improve your experience with our Services and functionalities thereof. We may also use trusted third-party services that track this information on our behalf. Applicable law may require that some technological functions of our Services be deactivated by default to the extent they enable us to collect personal information to conduct profiling and/or geolocation. In such case, Ducore will ask for your opt-in consent before activating such functions.

Generally speaking, we use first and third-party, session and persistent cookies. The cookies set by us are called “first-party cookies” and the cookies set by our third-party partners and service providers are called “third-party cookies.”

  • Session cookies are temporary cookies that remain on your device until you close your web browser. Many session cookies are essential to make our Website work correctly, as they typically enable you to move around our Website and use its different features.
  • Persistent cookies remain on your device after you close your web browser or until you manually delete it (for the former, how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie and your web browser settings). Persistent cookies help us recognize you as an existing user of our Services, so it is easier and convenient to return to, or to interact with, our Website without setting parameters once again (such as language preferences). In addition, persistent cookies also help us recognize you when you view a resource belonging to us from another website or app (such as an advertisement) and help us record information about your web browsing habits during the lifetime of the persistent cookie.

Voici quelques exemples de témoins que nous utilisons :


Descriptions and explanations

Essential cookies

Essential cookies are required for the Website to function as intended and to ensure that it is secured. For instance, essential cookies are used to ensure the functionality of a change from http to https, or to remember your cookie preference if you are prompted to accept or refuse certain cookies. We are not required to obtain your consent to use essential cookies.

Analytics cookies

Analytics cookies are used to monitor usage and performance. Analytics cookies we use include _ga and _gid (Google Analytics), which are third-party cookies which help us identifying which sections of our Website are the most popular, the origin of users, and other analytics to help us improve our Website.

Performance cookies

Performance cookies are used to offer useful functionalities such as to remember the language selected by the user when returning to the Website, and also to get the language information when not available in another way.

Targeting cookies

To the extent permitted by applicable law, targeting cookies are used for marketing and profiling purposes, so that we can deliver ads that are more relevant to you, whether directly or through our providers. Targeting cookies we may use include MUID (Bing), a third-party cookie we use to show relevant advertisements to the users and measure and improve such advertisements.

For more information on cookies, you can refer to websites such as and

To know how you can manage your cookies preferences on your web browser, please click here to jump to the section of this Policy that covers this topic.

4. To or with whom do we disclose or share your personal information to, and why?

To be clear, we do not sell your personal information to data brokers. However, we do disclose and share your personal information with certain types of third parties to provide you with the Services, conduct marketing, and otherwise as permitted or required by applicable law. Those third parties may also collect your personal information on our behalf and disclose it to us for the same purposes, as the case may be.

We encourage you to review the privacy statements and policies of those third parties  so that you can understand how they collect, use and disclose your personal information.



Service providers

Service providers are retained by Ducore to provide you with some functionalities of our Services that are outsourced to third parties, such as hosting service providers and booking management service providers. We may need to disclose some of your personal information to those providers but only to the extent necessary for them to perform the services we retain them in order to, ultimately, provide you with our Services.

Marketing partners

We use marketing partners to manage our leads and provide you with relevant marketing content. All of these activities require our marketing partners to access some of your personal information, including through cookies. Marketing partners we use include the following, to the extent permitted under applicable law:

  • Google Inc., through our use of Google Analytics as part of our analytics cookies.
  • Microsoft, Inc. through our use of Bing and LinkedIn cookies.

To learn more about our use of cookies when you use our Services, please click here. To know how to manage your settings with respect to cookies, please click here.

Entities part of Ducore’s corporate group

To the extent permitted under applicable law, we may also share your personal information with entities of Ducore’s group of companies (such as ExamWorks Canada, Inc.) to conduct a reorganization of assets and/or operations within such group.

Advisors and auditors

We may also share your personal information with our financial and legal advisors or auditors if reasonably required, or in the event we would be required to do so to defend our rights and interests.

Law enforcement bodies and other competent governmental authorities

We may receive requests by authorities to access your personal information. We will validate that the request is licit before responding. When possible, we will advise you. We will only share what is strictly required.

In the case of a merger or acquisition, sale or corporate reorganization, bankruptcy filing, insolvency procedures or similar circumstances, your personal information may also be transferred or we may have to share some of your personal information to conclude, negotiate or discuss with third parties such potential transactions.

5. Where do we store your personal information, how long do we retain it and how do we keep it secure?

Your personal information is stored in Canada on the servers of our trusted third-party hosting service provider. Your personal information may also be stored and processed in other countries in which we engage service providers. Consequently, by using our Services, you consent to the transfer of personal information to countries outside your country of residence which may have different data protection rules than in your country, such as the United States. While such information is outside of Canada, it is subject to the laws of the country in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other country, pursuant to the laws of such country. 

Ducore will retain your personal information for as long as necessary to provide its Services to you, or as required by applicable law, whichever is longer.

Ducore has implemented various physical, administrative, organizational, technical and technological safeguards designed to protect the confidentiality and security of personal information under our control, taking into account the sensitivity, amount, distribution and format of such information. Notably, such information is:

  • encrypted in cloud solutions;
  • ciphered during web transmission;
  • kept outside unsecured assets; and
  • shredded properly when discarded or recycled (for paper or similar copies).

We also maintain an access management process. Within our organization, we take steps designed to ensure that only those members of our personnel who need access to your personal information to fulfil their employment duties will have access to it.

However, no method of transmission over the Internet, or method of electronic storage, is 100% secure.

6. Do you have any rights over your personal information?

Yes you do! In Canada, you generally have the right to access your personal information and to rectify it if inaccurate, in certain circumstances. On written request and subject to proof of identity, you may access the personal information that we hold, and ask that any necessary corrections be made, where applicable, as authorized or required by law.

However, to make sure that the personal information we maintain about you is accurate and up to date, please inform us immediately of any change in your personal information.

If you want to exercise your rights, please contact us using the contact information provided at the beginning of this Policy. We should respond to your request within 30 days. If we can’t comply with your request, we will tell you why.

If you are located in Quebec, please note that the Quebec Commission d’accès à l’information maintains this web page to provide you with forms to make requests. If you are not satisfied with how we handle your requests to exercise your rights over your personal information, you can also contact the Commission d’accès à l’information using the contact details provided on their website.

7. Can you manage your cookie preferences?

Yes, you can! However, some functionalities may require cookies in order to perform as expected, or for security purposes. You can control your cookie preferences through your browser. 

Depending on the browser that you are using, different instructions are applicable. Click on your browser for more information:

Google also offers the possibility of opting out of all behavioural and remarketing advertisings. Please visit the Google Privacy Center to learn how to do so.

8. Can we change this Policy?

We will update this Policy from time to time to reflect changes to our practices, technology, legal requirements and other factors. Please check the “Last Update” legend at the bottom of this page to see when this Policy was last updated. 

When changes are made to this Policy they will become immediately effective when published in an updated Policy posted on this page unless otherwise noted. Your use of our Services following these changes indicates your consent to the practices described in the updated version of this Policy.

Last update : Septembre 2022


6515 Christophe-Colomb Ave
Montreal (Quebec) H2S 2H1
Toll free: 1.844.684.8200
Fax: 514.499.8004


990, route de l’Église
Suite 401
Quebec (Quebec) G1V 3V5
Toll free: 1.844.684.8200
Fax: 514.499.8004

© 2022 Ducore Expertise Inc.
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